Troubleshooting

The Picker Doesn't Appear

• The cart must need shipping. Virtual and downloadable-only carts don't ask for a time.
• Check the chosen shipping method isn't set to No time in Settings > Shipping methods.
• Check Delivery times or Collection times is ticked under Settings > Offer.
• On the Checkout block, the picker is inside the shipping options block. If you removed that block, add it back in the editor.

"No Times Available"

• Are there slots of that type on those days of the week?
• Is a delivery slot limited to zones that don't include the customer's address?
• Are minimum notice, the same-day cut-off, preparation days or closed dates hiding every slot?
• Are the slots full? Check Delivery Slots > Schedule.

Times Are an Hour Out

Slots use the time zone in Settings > General > Timezone. Choose a city (for example London) rather than a UTC offset so clock changes are handled.