Troubleshooting

The calendar shows no available days

• Check the Availability tab has hours on some days.
• Check Minimum notice and Bookable up to on the Booking tab.
• Check store-wide Closed dates under Bookings > Settings.
• For time slots, the booking length must fit inside your hours.

Times show in the wrong timezone

Bookings use the timezone under Settings > General > Timezone. Choose a city rather than a UTC offset so daylight saving is handled.

My Account > Bookings shows "Page not found"

Go to Settings > Permalinks and click Save Changes to refresh your links.

Unpaid bookings aren't released on time

Releases use WordPress's scheduled tasks, which run when people visit your site. On quiet sites, set up a real cron job for wp-cron.php with your host.

Emails aren't arriving

Booking emails are sent like your other WooCommerce emails. Install an SMTP plugin to improve delivery.

"Orders whose bookings could not be updated"

Payment was received, but the booking could not be marked as paid because the database was busy or returned an error. The order has a note, the admin was emailed, and it is retried every hour. To fix it now, open the order, choose Re-check bookings in Order actions and click Update.

The Elementor editor won't load

Some WooCommerce versions replace a script Elementor needs. The Yeti Dev Bookings Lite fixes this automatically in the editor; make sure you're on the latest version of both plugins.

"The Yeti Dev Bookings Pro is active..." notice

Pro is active, so Lite has stepped aside. If the notice offers it, press "Move my Lite data to Pro" first. Then you can deactivate and delete Lite.

Need Help?

Check the Troubleshooting Guide and FAQ, or ask in the plugin's support forum on WordPress.org.